1. Refund Eligibility
Refunds are only granted under the following condition:
The requested service is not functioning as it should, due to a technical fault on our side that we cannot resolve within a reasonable time.
You must provide clear evidence of the issue, and allow our technical team the opportunity to troubleshoot and resolve the problem. If the service is confirmed to be defective or non-functional as per its intended purpose, a refund may be issued at our discretion.
2. Non-Refundable Services
The following services are non-refundable under all circumstances:
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Domain name registrations and renewals
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Installation, setup, or consulting services (ExtensiveCare)
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Any service abused, misused, or violated our Terms of Service
3. Refund Request Procedure
To request a refund:
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Submit a support request within 3 days of the issue being discovered.
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Describe the problem in detail, including logs or screenshots if applicable.
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Allow our team up to 5 business days to investigate and respond.
4. Abuse & Chargebacks
We have a zero-tolerance policy for fraudulent disputes or chargebacks. Any unauthorized reversal of payment will result in:
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Immediate suspension of all services.
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Blacklisting from future use of Cloudjet products.
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Legal follow-up where necessary.
5. Final Decision
All refund decisions are made on a case-by-case basis by Cloudjet management and are final. Submitting a request does not guarantee approval.
Need Assistance?
If you're experiencing technical issues or believe your service is not functioning as expected, please contact our support team at support@cloudjet.org before considering a refund request. We're here to help.
