Overview

If you're seeing a 404 Error while accessing your website hosted on Cloudjet cPanel Hosting, the cause may differ from traditional hosting providers.

On Cloudjet hosting, a 404 response may not always indicate a missing file or page. In many cases, our advanced firewall system intentionally returns a 404 response when a request is identified as suspicious, automated, or originating from an environment commonly used by bots.

This article explains the possible causes and how to resolve them.

What Does a 404 Error Mean?

Traditionally, a 404 error means that the requested page does not exist.

However, on Cloudjet cPanel Hosting, a 404 response can also be generated by our security infrastructure when a request is blocked by our firewall.

This security approach helps prevent malicious bots, automated scanners, scrapers, and abuse attempts while maintaining a normal experience for legitimate visitors.

Common Reasons for a 404 Error

1. Incorrect Website URL

Verify that:

• The domain name is spelled correctly.
• The page URL exists.
• The file has been uploaded to the correct location.
• There are no typing mistakes in the URL.

Examples:

Correct

https://example.com/contact

Incorrect

https://example.com/contcat

2. Missing Website Files

If you recently migrated your website or uploaded files manually:

1. Log in to cPanel.
2. Open File Manager.

3. Verify that your files exist inside:

   public_html

4. Ensure the requested file actually exists.

3. Incorrect .htaccess Rules

Misconfigured rewrite rules can cause pages to become inaccessible.

To test:

1. Rename .htaccess temporarily.
2. Visit the affected page.
3. If the website loads correctly, regenerate your application's rewrite rules.

For WordPress:

• Go to Settings → Permalinks.
• Click Save Changes.

4. DNS Propagation

If you've recently changed nameservers or DNS records, the website may not be fully propagated yet.

DNS changes can take up to 48 hours globally, although they typically complete much sooner.

5. Cloudjet Firewall Blocked the Request

This is one of the most common causes.

Cloudjet hosting includes advanced bot protection and behavioral analysis systems designed to protect websites from:

• Automated scanners
• Malicious bots
• Scrapers
• Abuse networks
• Suspicious traffic sources

When the firewall determines that a request is likely automated or unsafe, it may return a 404 response instead of exposing security information.

Important

The sensitivity of the firewall cannot be modified.

This behavior is intentional and helps protect websites hosted on our infrastructure.

If the Error Page Displays a Ray ID

If the error page includes a Ray ID, ensure that you are using your real ISP IP address.

Please make sure you are not using:

• VPN services
• Proxy services
• SOCKS proxies
• Tunnels
• Remote servers
• Cloud browsers
• Traffic relays
• Any layer between your ISP and the internet

The firewall expects legitimate traffic to originate directly from your internet provider.

After disabling all intermediary services, clear your browser cache and try again.

If the Error Page Displays "Ray ID: N/A"

If the page shows:

Ray ID: N/A

Please verify the following:

Use a Real Physical Device

Do not access the website through:

• Remote desktop sessions
• Virtual machines
• Cloud PCs
• Browser isolation platforms
• Remote browser services

Verify Your Timezone

Ensure your device timezone matches your actual physical location.

Examples:

• If you are in Egypt, your timezone should be Egypt's timezone.
• If you are in Germany, your timezone should be Germany's timezone.

Mismatched timezone settings may increase the likelihood of security challenges.

Using VPNs or Proxies

Cloudjet's firewall may restrict requests originating from:

• VPN providers
• Proxy networks
• Datacenter IPs
• Hosting providers
• Anonymous browsing services

For security reasons, these environments frequently generate traffic patterns similar to automated bots.

Diamond Edition Hosting Customers

Customers using Diamond Edition cPanel Hosting can use the Whitelist feature to bypass firewall restrictions.

Benefits include:

• Allowing access from VPNs
• Allowing access from proxies
• Allowing access from corporate networks
• Allowing access from remote servers

To use this feature:

1. Open your Cloudjet Client Area.
2. Navigate to your hosting service.
3. Open the Firewall Whitelist section.
4. Add your IP address.

Once whitelisted, requests from that IP will continue working even when using VPN or proxy services.

Does This Affect Real Visitors?

No.

The 404 security response is designed specifically to filter suspicious traffic.

Legitimate website visitors using normal internet connections generally never encounter this protection.

For this reason, seeing a 404 error yourself does not necessarily indicate that your customers or website visitors are experiencing the same issue.

Additional Troubleshooting

Before contacting support, try:

1. Disable all VPNs and proxies.
2. Test from a mobile network.
3. Test from another device.
4. Verify your device timezone.
5. Clear browser cache and cookies.
6. Confirm the page exists.
7. Verify DNS propagation.
8. Check your .htaccess configuration.

Need Further Assistance?

If the issue persists after completing the steps above, contact Cloudjet Support and provide:

• Website URL
• Exact page URL
• Screenshot of the error
• Whether a Ray ID is displayed
• Your public IP address
• The time the error occurred

This information helps our team investigate the request more efficiently.